Frequently

Ommpo Health is an affordable cash reimbursement health plan designed to cover urgent and emergency medical expenses for individuals and pets. Starting at just $15 per month, subscribers can access $1,000 to $5000 annually in reimbursements, depending on plan—no insurance required.

Once you subscribe, you can visit any urgent care facility for eligible services. Simply submit your medical receipts through our easy-to-use online portal, and we’ll process your reimbursement quickly and transparently.

Yes, you can cancel your subscription at any time through your online account or by contacting our customer support team. There are no cancellation fees.

Ommpo is a unique subscription service designed to make urgent care affordable and accessible for both individuals and pets. For a low monthly fee, you get coverage for urgent medical expenses, plus access to a wealth of health and wellness content—all in one platform.
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Ommpo is ad-supported, which allows us to keep your subscription affordable while offering personalized health tips, recommendations, and targeted ads to support our service.
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You can trust Ommpo to help you navigate urgent care needs without breaking the bank, while also staying informed on how to improve your overall health. As a part of our service, you’ll also receive emails with health tips, promotions, and special offers from our partners. With Ommpo, you can prioritize your health and the well-being of your pets—without the financial stress.

No, this is not health insurance. Our Ommpo plan only covers urgent care visits, unlike a typical health insurance plan which also covers annual exams and ongoing treatments.

Yes, the Ultimate Plan includes an annual maximum of $5,000 in coverage per member for urgent care, emergency veterinary, and emergency dental expenses.

Ommpo does NOT offer medical services.  Ommpo simply provides cash reimbursement for our members’ urgent care emergency needs.

You can visit any licensed urgent care clinic that operates in your state. We encourage you to choose a provider that you trust and feel comfortable with.

No, hospital visits or stays are not covered under the Ommpo membership.

Our plan covers urgent and emergency medical expenses at licensed urgent care centers. This includes things like treatment for illnesses, injuries, X-rays, and minor procedures.

No. Ommpo Health is independent of traditional insurance, making it accessible to everyone, regardless of insurance status.

No. Ommpo Health is transparent, with no hidden fees or surprise charges.

Ommpo Health only covers emergency medical events that are handled at urgent care clinics. Urgent care clinics are designed to treat non-life-threatening medical issues that still require prompt attention. Below is a comprehensive list of common conditions and medical needs that can be addressed at an urgent care clinic:

Injuries
• Minor fractures (e.g., fingers, toes)
• Sprains and strains
• Minor cuts, scrapes, and wounds requiring stitches
• Bruises and mild swelling
• Minor burns or scalds

Respiratory Issues
• Common cold symptoms (e.g., congestion, cough, runny nose)
• Influenza (flu) symptoms
• Sinus infections (sinusitis)
• Allergies and hay fever
• Mild asthma symptoms (e.g., wheezing, shortness of breath)
• Sore throats (e.g., strep throat)

Infections
• Ear infections or earaches
• Urinary tract infections (UTIs)
• Skin infections (e.g., cellulitis, impetigo)
• Pink eye (conjunctivitis)
• Minor abscesses or boils

Gastrointestinal Issues
• Food poisoning symptoms (e.g., nausea, vomiting, diarrhea)
• Mild abdominal pain (non-severe and without alarming symptoms)
• Acid reflux or heartburn
• Dehydration

Skin Conditions
• Rashes (e.g., poison ivy, dermatitis, eczema)
• Bug bites and stings (non-severe allergic reactions)
• Minor allergic reactions (e.g., localized swelling or redness)
• Hives

Musculoskeletal Issues
• Back pain (mild to moderate)
• Joint pain or mild arthritis flares
• Sports injuries that are not severe

Other Medical Needs
• Fever (especially in children or mild adults)
• Headaches (non-severe or without neurological symptoms)
• Minor dizziness or lightheadedness
• Cold sores or oral ulcers
• Minor eye irritation or redness

Important Note: Urgent care clinics are not equipped to handle life-threatening emergencies (e.g., heart attacks, strokes, severe head injuries). These conditions require immediate attention at an emergency room and these services are not covered by Ommpo Health.

A pre-existing condition refers to any health issue, injury, illness, or chronic condition that was diagnosed, treated, or known prior to the start of your Ommpo Health subscription. This applies to both people and pets.

Ommpo Health does not cover treatment costs directly related to pre-existing conditions. Our service focuses on unexpected emergencies and urgent care needs.

For People:
◦ Diabetes and its related treatments (e.g., insulin, glucose monitoring).
◦ High blood pressure or heart conditions diagnosed prior to subscription.
◦ Chronic illnesses like arthritis, asthma, or recurring migraines.

For Pets:
◦ Hip dysplasia or arthritis diagnosed before enrollment.
◦ Chronic kidney disease or diabetes in pets.
◦ Recurring issues like allergies or skin conditions treated prior to membership.

Emergencies unrelated to pre-existing conditions are covered. However, complications directly arising from pre-existing conditions may not qualify.
Example of Coverage:
◦ A person with diabetes breaks their arm in a fall—the treatment for the broken arm is eligible for reimbursement.
◦ A pet with hip dysplasia suffers an unrelated injury while playing—the emergency care for the injury is covered.

Example of Non-Coverage:
◦ A diabetic emergency or flare-up of symptoms related to a known heart condition would not be covered.

If you’re uncertain, our customer support team is here to help. Reach out to us via our platform, email, or phone, and we’ll clarify whether a condition qualifies for coverage.

Absolutely! Ommpo Health is designed to provide financial relief for emergencies and urgent care unrelated to pre-existing conditions. It’s an affordable safety net for life’s unexpected moments.

Excluding pre-existing conditions allows Ommpo Health to:
• Keep subscription fees low and affordable for all members.
• Focus on urgent and emergency care, where financial relief is most critical.
• Ensure fast and efficient reimbursement for unexpected events.

Ommpo Health focuses on emergencies and does not include preventive or routine care for pre-existing conditions. However, we provide access to wellness resources and educational materials to help you manage chronic conditions effectively.

We are always evaluating ways to improve our offerings. In the future, we may consider introducing add-on plans for managing chronic or pre-existing conditions. Stay tuned for updates!

• Speak with your healthcare provider or vet about cost-saving options.
• Look for discount programs or wellness packages that cater to specific conditions.
• Use Ommpo Health for emergencies while planning for routine care separately.

Contact our support team for more information about your plan and coverage details. We’re here to help you every step of the way.

No. Ommpo Health is transparent, with no hidden fees or surprise charges.

Our urgent vet plan offers affordable cash reimbursement for emergency visits, making urgent veterinary care accessible for those without insurance or who face financial challenges. With a straightforward membership, you can visit a trusted veterinary clinic, submit your claim, and receive prompt reimbursement for your pet's treatment. We aim to alleviate financial stress, ensuring that urgent medical concerns can be addressed without the burden of high costs.

We only cover dogs, cats, fish, birds, small mammals (like rabbits and guinea pigs), and reptiles (including turtles and snakes).

Your plan starts the day your subscription is processed, and there is an initial 30-day waiting period before you can make a claim, giving you 11 months of coverage during the first year. Upon renewal/reactivation (if applicable), you will not be subject to a waiting period.

Ommpo operates on a reimbursement model, allowing you to visit any licensed veterinarian clinic of your choice within your state. Simply pay for your treatment upfront, then submit your receipts to us. Our claims team will review your submission and reimburse you for the eligible amount based on your plan.

With an Ommpo Pet Membership, all pets get one simple plan that covers all unexpected injuries and illnesses. We reimburse at 100%, so your pet can get the best care when they need it most.

Ommpo Health does not cover treatment costs directly related to pre-existing conditions. Our service focuses on unexpected emergencies and urgent care needs.

Veterinary clinics and animal hospitals are equipped to handle a wide range of emergency medical issues for pets. Below is a comprehensive list of common emergencies that require immediate attention from a veterinarian:

Respiratory Issues
• Difficulty breathing or rapid, labored breathing
• Choking or airway obstruction
• Persistent coughing or wheezing

Trauma and Injuries
• Hit by a car or other severe trauma
• Bite wounds from other animals
• Severe lacerations or deep cuts
• Broken bones or suspected fractures
• Sprains or severe limping
• Burns or scalds (thermal or chemical)

Gastrointestinal Problems
• Persistent vomiting or diarrhea (especially with blood)
• Bloating or swollen abdomen (sign of GDV/bloat, a life-threatening condition)
• Inability to pass stool or urinate
• Ingesting toxic substances (e.g., chocolate, xylitol, antifreeze, household chemicals)
• Foreign object ingestion (e.g., toys, bones, or string)

Neurological Symptoms
• Seizures or convulsions
• Sudden loss of balance or inability to walk
• Loss of consciousness or fainting
• Unusual behavior changes (e.g., confusion, aggression, or lethargy)

Cardiac and Circulatory Issues
• Signs of a heart problem (e.g., fainting, weakness, or pale gums)
• Uncontrollable bleeding (internal or external)
• Low body temperature or signs of shock

Eye and Ear Emergencies
• Eye injuries (e.g., trauma, swelling, or redness)
• Sudden blindness or disorientation
• Ear hematomas (swollen ear flaps)

Urinary and Reproductive Issues
• Inability to urinate (a potential sign of urinary blockage, which is life-threatening)
• Straining or discomfort while urinating
• Complications during labor or birth (e.g., prolonged delivery, visible distress)

Allergic Reactions
• Severe swelling (especially around the face or throat)
• Hives or itchy skin
• Anaphylaxis (signs include difficulty breathing, vomiting, or collapse)

Infectious or Toxic Conditions
• Snake bites, insect stings, or spider bites
• High fever (temperature above 103°F/39.4°C)
• Exposure to contagious diseases (e.g., parvovirus, distemper)

Other Critical Conditions
• Difficulty swallowing or eating
• Sudden weight loss or extreme lethargy
• Signs of severe pain (e.g., excessive whining, restlessness, or aggression)

When to Seek Emergency Veterinary Care
If your pet exhibits any of the above symptoms or if you’re unsure about the severity of their condition, it’s better to err on the side of caution and contact your veterinarian or an emergency animal hospital immediately. Quick action can save your pet’s life in critical situations.
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For guidance on managing veterinary emergencies, contact your nearest veterinary clinic or animal hospital.

If you require further assistance or if you have any questions, please contact our customer service representatives:
855-847-7575 or email: customercare@ommpo.com

Most reimbursements are issued within 30 days of receiving your paid invoice. We reimburse at up to 100%

When you are ready to submit a claim, simply forward your paid receipts, via email, or our online platform.

You can visit any licensed urgent care clinic that operates in your state. We encourage you to choose a provider that you trust and feel comfortable with.

Once your claim is submitted and reviewed, we aim to process reimbursements within 30 days.